Privacy policy.

Last updated: 20th Aug, 2025

At Elivai (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website www.elivai.com, contact us, or engage with our services.

1. Information We Collect

We may collect the following information when you interact with us:

  • Business & Contact Information: Name, email, phone number, company name, job title.

  • Transactional Information: Inquiries, sample requests, order details, and shipping/billing addresses.

  • Technical Data: IP address, browser type, and website usage data (via cookies or analytics tools).

2. How We Use Your Information

We use collected information to:

  • Respond to inquiries and provide quotations.

  • Process sample requests and bulk orders.

  • Communicate about shipments, logistics, and after-sales support.

  • Ensure compliance with trade, export, and banking regulations.

  • Improve our website, services, and client experience.

  • Send relevant updates or marketing emails (with opt-out options).

3. Sharing of Information

We do not sell or rent personal data. We may share information only with:

  • Logistics & Shipping Partners to fulfill deliveries.

  • Payment & Banking Partners to process transactions (LC, TT, escrow, etc.).

  • Regulatory & Customs Authorities where legally required.

  • Trusted IT/Service Providers who support our website and communications (bound by confidentiality).

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. While no system is 100% secure, we take steps to minimize risks of unauthorized access, disclosure, or misuse.

5. Your Rights

Depending on your jurisdiction (e.g., GDPR for EU, CCPA for California), you may have the right to:

  • Access, update, or delete your personal information.

  • Restrict or object to how we process your data.

  • Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us.

6. Cookies & Tracking

Our website may use cookies or analytics tools to improve performance and user experience. You can control cookie settings in your browser.

7. International Data Transfers

As an India-based exporter, your data may be transferred to and processed in countries outside your own. We ensure safeguards are in place for international transfers.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.